Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pack Up Travel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://packuptravel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@packuptravel.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@packuptravel.com
Быстрая доставка, качественный товар. Продавца рекомендую.
The backpack came the same as in the description. Fully corresponds to the declared characteristics. Excellent for school. Recommend!
The backpack is very high quality made, the shoulders are soft, the back is semi orthopedic, many pockets, compartments
Just as described. Very good quality. Love the layout. Perfect for everyday use!
Rudzak is wonderful, unusual. Has three full independent compartments with zippers. The child got caught up. I recommend this product to buy. Delivery took 3 days from the time of order. Nice shop. Thanks to sell for good item and fast delivery.
The backpack is cool. All the locks work perfectly and the design of the backpack itself is quite tough, which is only in Plus. Delivery mega speed courier to Rostov-on-Don for 3!!! Day))
Отличный рюкзак. Сыну понравился. Полностью соответствует описанию. Доставка быстрая.
Order shipped on the second day after payment. In Yekaterinburg came in 18 days. The backpack is excellent, everything is sewn as needed, no jambs are found.
Norms
Great backpack! Three compartments. Back soft
What can you say to the elder son, ordered more expensive ryubzak that does not look killed at all, this experience does not produce. Let's see how much we bought for 1425 rubles.
Качество отличное. Все как на картинке, молнии хорошие, ткань плотная. Пришёл в Москву за 2 недели.
At first glance, a normal backpack, a little narrow, you can not put it in bulk. There is no smell, packed in two polyethylene. The track was served, was combined with two more parcels
Normal, quality backpack. Son (12 years old) liked.
Очень понравился, вместительный и не большой и не маленький, много отделов. Качество хорошее.
Arrived quickly from china, came in a plastic bag with no damage. There's plenty of pockets, laid out well and easily accessed which is a huge bonus. Again plenty of space in the main pockets, though I would probably struggle to comfortably put my laptop in the appropriate pocket which seems a bit small, I purchased this for work to transport my uniform not a laptop so not an issue for me. Pros - Plenty of pockets and hooks - Well laid out - Quick delivery - Back padding Cons - Laptop pocket seems a bit small Overall At this price, and what you're getting, is definitely worth the price. I wouldn't recommend this really as a school bag, i don't think it would hold up well to 10kg worth of school books. Its perfectly suited as a bag to bring all your items to work.
Super! Recommend. Delivered in 2 days at home)) pockets a lot. Good qulity
The backpack is made well. Matches the photo. Son's happy.
Заказала 28.07 пришёл уже 10.08 до Волгограда. Супер - мега быстро . Рюкзак как на фото 100%. Все замки работают. Качество хорошее. Не маленький. Рекомендую.