Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pack Up Travel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
120 kg and 187 cm holds, very convenient. I'll check in the spring. With self inflating will sofa
The order corresponds to the description. Looks quality, there are no claims for execution. Lying comfortably, 80 kg is kept on Hurray. There is a pocket for small items or a phone, convenient. The pillow is certainly nothing, but you can use it as a handbag. Before Yakutsk, the order took 35 days. By the way, there are no smells. For use on hunting and fishing is suitable. Packing is compact and does not take up any other place.
The parcel came quite quickly, in 2 weeks. The quality is good, my weight is 90 kg. Keeps well.
Qualitatively made goods are all sewn well packed.
I came quickly, in a week, the courier brought it home. The quality is good, the assembly is simple and fast, the frame is quite reliable. For a long camping, auto travel will do fine. For Moto and led Hikes, I do not think, are heavy for this. Wide enough and large in length, large people will be convenient. For thin and small like me (160 cm and 50 kg), if the weight in the hike is critical, it is better to look for something more compact.
Very fast delivery.
Delivery fast, all whole, quite not bad quality for China, all like. The smell is unpleasant, put weathered. In a couple of weeks I'll add a review after tests.
Delighted with my purchase
Good-looking, 100 kg withstands, lie comfortably., But the black color is Mark, even from the skin traces. It came very quickly. It was packed with a hoarsely-just a pitcher.
Excellent clamshell, compactly folds, connections of quality, quite comfortable to lie.
Auded clamshell! Light, durable, easy to assemble. Weight 120 kg withstands calm. Who did not understand how to collect and bend cross-sections, if put one side of the clamshell on the floor, and press a little on the crossbar, then it easily bends and inserts into its place. I did not understand just for what two loops at the corners of the head part, one has already torn off)) and so the fabric is durable, let's see how it will show itself in hiking conditions. I'll order another one. This one came quickly.
An excellent product just as described . just to make a remark about the delivery .please let the customer know you are sending it in 2 separate deliveries so he will wait for the second to arrive and not think it was not sent in full.
The cot is super, for hiking the most it. Folds into a small bag, not heavy. Going in a couple of minutes. In the kit there is a flat bag, as the pillow is written (if you fill with a pair of T-shirts for example).
The speed is super fast. Hope it works well!
Came very quickly, high-quality, but when you collect you think that the legs will break, but the quality of the performance is fire. I recommend to everyone
Excellent camping clamshell, very compact, light, but quite strong, for hiking the most it!
My weight is 96, it seems to withstand. Very easy and fast going. I am happy
Great bed! Long dreamed, very satisfied, I recommend two tracks, in one part the top and the pillow, in the second-legs and a cover.