Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Pack Up Travel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://packuptravel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
Excellent backpack, quality as always on top. I often take backpacks here The material is waterproof Oxford. Zippers are all metal, dogs with comfortable loops, do not drive well. This model with a connector for a USB cable for headphones, a power bank and other things. The back and straps of the backpack are soft, which reduces the load when carrying heavy things. The straps are adjustable in length.
Excellent backpack, delivery to Tyumen less than 2 weeks, the courier brought home! The backpack is excellent, it is sewn very neatly, everything is as in the description, the color is the same!
14.10 ordered, 26.10 received in Mo. The order came in a spot. The backpack is satisfied, very roomy, the zippers work fine, many pockets. It is very convenient to connect with the phone for additional charging. The back is semi-rigid. The place for the tablet is more than enough. A good option for a city walk or cycling.
Backpack really liked -- light, roomy, bright, made of durable water and dirt-repellent fabric, polyester lining. Has high-quality fittings, metal zippers. Many pockets, compartments, locks, ties. The straps and back are soft, breathable. Sewing the backpack neat, all the lines are even, the threads do not stick out, the zippers work properly, no smell and stains are found. Arrived packed in 3 packs in just 11 days.
Backpack made of quality fabric, the seams are all perfectly smooth, in the straps there is foam rubber and mesh fabric, the back is simple. Will withstand a large number of textbooks, an album and a tablet will come in leggings many pockets with zippers-a convenient backpack! USB cable in backpack! They haven't checked it yet. I like everything, we recommend it! Track tracked, waited 3 weeks, received at the post office. Super!
The product is just as it is in the photos the material is a little sensitive but overall it is perfect
It is insanely bright, very large and roomy! Lots of pockets. It looks a little bit A3. I will go to school with pleasure) the icon made itself and supplemented the backpack * inside is attached this kind of USB adapter. Honestly, I do not know how to apply it, but when you wear a laptop, you probably need .. I advise you to buy. Arrived in 10 days.
Backpack is good, roomy, no complaints Still found a cord for wireless charging, cool Came by the time
It came in time. My daughter is happy. Thank you guys, you are the best! Respect!!!
Bag received in 8 days well packed. Solid. Big. Very good for college, high school, university. Notebook and computer fit well in.
First my order in last years 7. shipment speed: within 1-2 days. Ordered 3.09.2020, received 19.09.2020. Quality is good, corresponds to the price. To buy I recommend, as an inexpensive backpack. It, I think, can be used for flights by loacosts as hand luggage. In general, 5 of 5!!!!!
Товар соответствует цене. Цвет не совсем розовый (розовые только лямки), ближе к персиковому оттенку Рекомендую продавца и магазин
Delivery fast, 5 days to door. Quality is higher than you expect for such money. But still you need to understand that this is not a rigid suitcase, but soft, almost without amplifiers, backpack. Two notes 15.6 and 14, fit without problems with all the causal. Anyway, I got what I wanted. Thank you.
He came quickly. 2 five-liter bottles entered closely, but without problems. The quality corresponds to the price, the zippers work well. the tag goes down immediately. Compared on the first photo with an old backpack from Decathlon. In the same, according to the old description, the volume of 20 liters.
I ordered 2 school girls. Order date 2020-06-15. Order arrived at 2020-07-15 post office. Order weight 1.4 kg. The sender paid for sending 15 $.
Look at the picture. More than a roadblock.
Классный рюкзак, стильный, удобный, многофункциональный. Я в восторге. Быстрая доставка, супер качество.
Backpack of chic quality. Not the first purchase and never regret :) dense reliable fabric. Water under the light rain does not pass. A lot of everything withstands (in the photo inside a bunch of everything, three umbrellas, two bottles of water 1.5 liters and a bunch of little things). Super comfortable and cool backpack.
The goods came within two weeks. Seller after payment immediately sent it. The quality is excellent. Quite roomy. For such a price, very good. Seller recommend!
В Украину пришло за 18 дней, что довольно таки быстро. Заказ отслеживался, продавец отправил сразу же. Рюкзак именно тот что мне нужен, то что я давно хотела - основные его преимущества: он громадный, у него много карманов, он милый, у него приспособлен удобный переходник для повербанка, и очень важно в любое время года (особенно летом) Карман для телефона на спинке! Этот фактор оказался решающим при выборе из других рюкзаков. Всего насчитала около 26 карманов, в том числе карман для ноутбука, специальный кармашек для повербанка, даже для ручек. Хотя я уже учусь, сам рюкзак подходит для универа или просто тем, кто любит порядок. Из недостатков: провод и карман для телефона с разных сторон, хотя это не особо важно. Ниток торчащих не вижу, но и не известно насколько качественный материал внутри, обычно у меня быстро изнашивается дырявится под влиянием папок, не по размеру и простого использования. Ныне решаю какую нашивку пришить